Shipping policy

Shipping Policy

This Shipping Policy governs the shipment of products offered on the website www.zeivra.com, operated by Zeivra, with contact details contact@zeivra.com. By placing an order through our store, you agree to the terms outlined below.

1. Order Processing

Orders are processed within 24 business hours after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

In the event of stock shortages or preparation issues, the customer will be notified via the email address provided during checkout.

2. Shipping Methods, Areas and Delivery Times

We currently ship to the United States only.

Available shipping method:

  • Standard Shipping: estimated delivery time of 12 business days.

The delivery times provided are estimates and may vary due to external factors such as logistics operations, customs procedures, weather conditions, or other circumstances beyond the control of Zeivra.

3. Shipping Costs

Shipping is free on all orders.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and tracking link.

If you do not receive shipping information after the maximum processing period has passed, please contact us at contact@zeivra.com.

5. Deliveries and Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address or failed delivery attempt, reshipment may require payment of additional shipping costs.

Once an order is in transit, the shipping address cannot be modified.

6. International Shipping and Customs

We only ship to the United States.

Orders shipped internationally may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges, if applicable, are not the responsibility of the customer.

Customs procedures may add additional transit time to the estimated delivery period.

7. Delayed, Lost or Damaged Packages

If you experience an unusual delay or tracking updates stop for an unreasonable period, please contact us with your order number, tracking information, and any relevant details available.

In the event of a confirmed loss by the carrier, we will manage the claim process with the logistics provider and keep you informed of the next steps.

8. Receipt and Inspection

We recommend inspecting the package externally upon delivery.

If you notice visible damage or signs of tampering, please document the issue with photos of the package and shipping label.

For issues involving damaged or defective items after delivery, please refer to our Return & Refund Policy available at:

Refund Policy

9. Cancellation Before Shipment

Order cancellations are not allowed once the order has been placed.

10. Changes to This Policy

Zeivra reserves the right to modify this Shipping Policy at any time. Updates become effective upon publication on www.zeivra.com.

11. Contact

For any shipping-related questions:

Effective Date: 21/05/2026